What are cookies?

A cookie is a small text file that a website stores on your computer or mobile device when you visit the site.

  • First party cookies are cookies set by the website you’re visiting. Only that website can read them. In addition, a website might potentially use external services, which also set their own cookies, known as third-party cookies.
  • Persistent cookies are cookies saved on your computer and that are not deleted automatically when you quit your browser, unlike a session cookie, which is deleted when you quit your browser.

Every time you visit the OliveNet’s websites, you will be prompted to accept or refuse cookies.

The purpose is to enable the site to remember your preferences (such as user name, language, etc.) for a certain period of time.

That way, you don’t have to re-enter them when browsing around the site during the same visit.

Cookies can also be used to establish anonymised statistics about the browsing experience on our sites.


How do we use cookies?

OliveNet websites mostly use “first-party cookies”. These are cookies set and controlled by us.

However, to view some of our pages, you will have to accept cookies from external organisations.  

The 3 types of first-party cookie we use are to:

  • store visitor preferences
  • make our websites operational
  • gather analytics data (about user behaviour)

Visitor preferences

These are set by us and only we can read them. They remember:

  • if you have agreed to (or refused) this site’s cookie policy
  • your region
Name Service Purpose Cookie type and duration
eu_cookie_consent Cookie consent kit Stores your cookie preferences (so you won’t be asked again) First-party persistent cookie, 1 year
WIDGET_USER_LANG Preferred language Store the preferred language if one has been selected and do not insist that you choose language again. First-party persistent cookie, 1 year
olivenet-region Region Store the area to which you belong if it has been selected to be able to show you the offers of your area. First-party persistent cookie, 1 year

Operational cookies

There are some cookies that we have to include in order for certain web pages to function. For this reason, they do not require your consent. In particular:

  • authentication cookies
  • technical cookies required by certain IT systems

Authentication cookies

These are stored when you log in to our CRM, using our forms. When you do this, you accept the associated privacy policy.

Name Service Purpose Cookie type and duration
BX_USER_ID Identity in our CRM Identifies your session First-party persistent cookie, 10 year


Technical cookies

Name Service Purpose Cookie type and duration
PHPSESSID PHP platform Identifies the current session in OliveNet. First-party session cookie, deleted after you quit your browser
b24_sitebutton_hello Live chat feature If the Bitrix24 contact button has appeared First-party cookie, 4 hours
BITRIX_SM_TIME_ZONE Live chat feature Registers time zone of client. First-party persistent cookie, 1 year
BITRIX_SM_SOUND_LOGIN_PLAYED Live chat feature If the notification sound has been played First-party session cookie, deleted after you quit your browser
BITRIX_LIVECHAT_AUTH Live chat feature If the user started chat First-party persistent cookie, 5 years
BITRIX_SM_NCC Live chat feature - No Composite Cache Needed for the correct operation of the composite site First-party persistent cookie, 1 year
BITRIX_SM_SALE_UID Live chat feature Identity of the created prospect First-party persistent cookie, 1 year



Live chat feature Bitrix24 session identifier First-party persistent cookie, 5 years
LIVECHAT_HASH Live chat feature Bitrix24 live chat hash First-party persistent cookie, 1 year


Analytics cookies

We use these purely for research on how we can improve the service we provide for all our users.

The cookies simply assess how you interact with our website – as an anonymous user (they data gathered does not identify you personally).

However, you are free to refuse these types of cookies – either via the cookie banner you’ll see on the first page you visit.

Name Service Purpose Cookie type and duration



Facebook Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. Third-party persistent cookie, 3 months
_ga Google Analytics It's used to distinguish users Third-party persistent cookie, 2 years



Corporate web analytics service, based on Matomo open source software It's used to distinguish users Third-party persistent cookie, 24 hours
_gat Google Analytics Used to limit the percentage of requests Third-party persistent cookie, 1 minute
IDE doubleclick by Google Personalized ads Third-party persistent cookie, 30 minutes
NID Google The NID cookie contains a unique ID Google uses to remember your preferences and other information, such as your preferred language (e.g. English), how many search results you wish to have shown per page (e.g. 10 or 20), and whether or not you wish to have Google’s SafeSearch filter turned on. Third-party persistent cookie, 30 minutes


Other third-party cookies

Some of our pages display content from external providers, e.g. YouTube, Facebook and Twitter.

To view this third-party content, you first have to accept their specific terms and conditions. This includes their cookie policies, which we have no control over.

Si los usuarios optan por no acceder a esos contenidos, estas cookies de terceros no se instalan en sus dispositivos.

Third-party providers on OliveNet websites

Google Maps

These third-party services are outside of the control of the OliveNet. Providers may, at any time, change their terms of service, purpose and use of cookies, etc.


How can you manage cookies?

You can manage/delete cookies as you wish - for details, see aboutcookies.org.

Removing cookies from your device

You can delete all cookies that are already on your device by clearing the browsing history of your browser. This will remove all cookies from all websites you have visited.

Be aware though that you may also lose some saved information (e.g. saved login details, site preferences).

Managing site-specific cookies

For more detailed control over site-specific cookies, check the privacy and cookie settings in your preferred browser.

Blocking cookies

You can set most modern browsers to prevent any cookies being placed on your device, but you may then have to manually adjust some preferences every time you visit a site/page. And some services and functionalities may not work properly at all (e.g. profile logging-in).